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Customer Service

Customer Service2022-06-21T12:20:23-05:00

Fundraising Brick is about so much more than just selling you or your organization engraved bricks.  Once you’ve contacted Fundraising Brick, you will notice a level of customer service that is second to none.   From the moment you contact us to the day your installation is complete, our customer service team is here to help.  We are so committed to your fundraiser’s success, it’s almost like you are a part of our family.

We offer a 100% satisfaction guarantee with each of our engraved brick and tile products and we will do everything in our power to make you a happy customer and ensure your fundraising brick campaign is prosperous. The customer service team at Fundraising Brick takes great pride in our products and we stand firmly behind our unique laser engraving process. If you have an issue with a delivered order, this team will resolve it immediately by replacing any defective engraved bricks free of cost – and hassle-free. We recognize the pride and value you place on your personalized engraved bricks. We want you to enjoy your investment for years to come with the peace of mind that comes with our lifetime guarantee.

To prove how durable our engraved bricks are, we subjected our laser engraved bricks to a simulated 50-year weather resistance test by an independent testing laboratory in St. Louis, MO. The laser engraved bricks were subjected to three extreme weather climates: Freeze-Thaw Cycling (hot and cold extremes), Ultraviolet Rays (exposure to direct sunlight with heat), and Salt Spray (snow, ice, rain). Lab results proved that even under the most extreme weather conditions, the laser engraved bricks stood the test of time, ensuring that you will never need to replace your brick.

We firmly believe that customer service means going above and beyond expectations, and our personal commitment to you is to work with you, side-by-side, as a team to help your organization achieve its fundraising goals and accommodate your donor’s needs.  And because we know that fundraising is often a volunteer duty that can’t be done during normal business hours, we are pleased to make ourselves available to you 24 hours a day. Call us anytime at 855-BRICKS4U, our team is at your service!

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